OVERALL RESPONSIBLITIES:

The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

ESSENTIAL JOB FUNCTIONS:

-Meets and exceeds personal sales expectations

-Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.

-Negotiates obstacles and issues by understanding client needs and collaborating with community management.

-Effectively responds to new inquiries in a timely manner

-Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames

-Utilizes C3 Leads effectively by promptly inputting data and uses the system to manage assigned lead base

-Uses Direct Sales Performance Indicators (DSPI’s) to set goals and independently diagnose areas of strength and needed improvement

-Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.

-Staffs the office to meet business needs which may include evenings, weekends and holidays

-Communicates with key influencers to facilitate a timely commitment to the community

-Participates in marketing events as directed by the Marketing and Sales Director

-Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.

-Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.

QUALIFICATIONS:

1.Experience in all Microsoft Office Applications

2.Must have a valid California Real Estate Salesperson License.

3.Excellent verbal and written communication skills

4.Solid presentation skills (small and large group)

5.Strong closing skills

6.A bachelor’s degree or equivalent. One year of sales experience

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for 75% of the workday. Must be able to tour through the entire building including the ability push an individual in a wheelchair. Must be able to bend and stoop and be able to lift and carry up to 25 pounds independently.