Senior Commercial Property Manager – Must have Class A Commercial Office experience

Direct Hire; $120,000 + discretionary bonus

Miami, FL 33131

Summary:

The Senior Property Manager is responsible for leading the management of a 636,000-square-foot office tower in downtown Miami. This position ensures the long-term success of the property by providing the highest level of customer service to tenants and maintaining the appearance of the property to company standards.

Essential Responsibilities:

Tenant Relations:

• Provide the highest level of customer service to tenants and partners.
• Ensure timely collection of rents from tenants.
• Oversee move-in process to tenant’s satisfaction.
• Visit tenants regularly and maintain a positive, productive, and professional relationship.
• Complete documents pertaining to lease administration and coordinate all required activities.
• Assist with tenant renewals, expansions and contractions including coordination of move-outs.

Property Inspection and Maintenance:

• Regularly inspect and evaluate all building components, equipment, systems, and grounds to ensure that the appearance and operation of the property meets Company standards.
• Ensure coordination of routine services and 3rd party vendors and emergency response activities
• Work with the Chief Engineer and other team members to proactively develop, enhance and maintain emergency procedures and preventive maintenance programs.
• Maintain tenant request/contact logs and ensure requests are responded to in a timely fashion.
• Monitor and review preventive maintenance programs.  

Work Orders & Contracts:

• Fully utilize the work order system, as it relates to your portfolio, to ensure that tenant service calls are handled to 100% customer satisfaction.
• Work with team to ensure that bids are obtained from various vendors and help select appropriate vendor to perform work.
• Oversee to ensure that work performed by contractors is performed timely and appropriately.

Budgets/Financial Control:

• Prepare and execute annual operating budgets; actively participate in the capital planning process.
• Oversee purchasing for supplies and services in accordance with annual budget and within spending limits and guidelines.
• Prepare monthly operating reports to clients and report on budget vs. actual operating variance.
• Manage collection of accounts receivable and tenant default situations
• Develop scopes of work for capital projects, bid all work, and coordinate the execution of these projects.

Tenant Improvements:

• Work on tenant improvement construction projects and tenant renovations, including review of blueprints with Chief Engineer
• Provide project status updates and participate in tenant improvement reviews.
• Coordinate progress meetings and/or project planning to stay within schedules and on budget.
• Manage job cost/tracking sheets, punch lists and close out projects.

Management & Leadership:

• Determine property staffing requirements; hire and train staff.
• Set employee goals and objectives; communicate and monitor progress.
• Develop staff to maximize potential.
• Monitor staff performance including performance reviews.
• Delegate work duties to staff to attain objectives.
• Evaluate current business processes and systems.
• Plan and implement procedures and systems to maximize operating efficiency.
• Establish and maintain controls.

Qualifications:

• Demonstrated commitment to customer service and a track record of exceeding customer expectations. Self-starter with highly effective independent work skills that can function effectively within a team environment.
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong negotiation skills.
• Project Management experience.
• Working knowledge of construction processes and AIA contracts, RFI’s, change orders, invoice processing, drawings, specifications, and terminology.
• Well-developed analytical, interpersonal and communication (both written and verbal) skills.
• CPM, CFM or RPA designation and state real estate real estate license a plus.
• 5-10 years of property management experience with a demonstrated track record of success. (Class A Office experience required)