Job title: Tenant Experience Coordinator
Hours: M-F 8am-5pm
Pay Range: $31.25
Job Description:
The main responsibility of Tenant Experience Coordinator is developing and maintaining strong
working relationships with the tenants in the facility, including but not limited to, ensuring that
tenant issues and needs are responded to and resolved by the appropriate individual,
department, or service.
The Tenant Experience Coordinator is responsible for the development, coordination and
implementation of tenant special events including ideation, marketing material creations, event
logistics, management of event performance, and corresponding post-event breakdown and
reporting.
General Job Duties:
• Serve as liaison between Property Management team and the tenants
• Take a leadership role in communicating to/from tenants, vendors, the management
team, community representatives, etc.
• Obtain customized tenant information for points of contact for birthdays, tenant
anniversaries, etc.; manage tenant appreciation gifts and recognition
• Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift
and tenant handbook.
• Distribute frequent tenant correspondence on the upcoming week’s events and activities
• Liaison with community businesses to develop discount programs with exclusive
offerings for tenants; Negotiate and promote exclusive discounts, such as restaurant of
the month, for tenants to exclusively take advantage of
• Distribute flyers to tenants regarding upcoming activities and events
• Greet tenants upon arrival daily from 8am-9am as they enter the building
• Ensure the amenity guide/brochure is consistently up to date, live on the property
website, and available in hard copy at the concierge desk
• Organize annual meetings with individual tenants to discuss concerns and suggestions
that can benefit the organization’s experience.
• Create and manage a tenant contact list, circulating a tenant contact form annually to
ensure all information remains accurate.
• Work with Company’s Director of ESG to support company health & wellness initiatives;
execute and communicate these initiatives at the property-level
• Seek community outreach opportunities for tenants to engage with such as annual Toys
for Tots holiday drives.
• Organize and distribute a monthly newsletter using a Company-provided template and
highlighting amenities, tenant discounts, and building events.
• Manage Property website, ensuring website and documents within Angus stay updated
• Create and distribute news and events
• Create and maintain the Company-provided tenant handbook and amenity guide
brochure which outlines the contacts, communication tools, maps, Environmental Health
initiatives, services, discounts, and amenities offered exclusively to tenants.
• Design flyers and graphics for upcoming events/promotions
• Provide ideas, programming, and associated budget numbers for consideration (with the
Property Manager) to establish a matrix of events and value-add services, etc. specific
to the building’s tenant mix
• Curate, schedule and manage tenant events such as recurring food trucks, farmer’s
markets, blood drives, health fairs, holiday charity events, craft/jewelry shows, massage
therapist sessions, notary services, fitness classes, and other on-site personal care
services, etc. (as examples)
• Keep record of all tenant events and event attendance and feedback
• Manage amenity tracker and update with weekly/monthly metrics
#BGTA #ZIPTA
BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
