POSITION ESSENTIAL FUNCTIONS:

The Tenant Experience

• Serve as central point of contact for programming in the assembly areas, public common areas and retail experience.
• Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-1500 people.
• Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our ‘go to’ person for all things wellness, relaxation, fun and recreation.
• Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
• Responsible for the execution of events within the budget
• Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
• Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment, and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
• Assist with seasonal programming and décor as required
• Maintain accurate information on directories and other building publications
• Order supplies for amenities areas as approved by property management
• Maintain Conference Center schedule, assist users with understanding of various options available, document feedback, monitor cleaning (i.e., carpets, etc.), AV equipment, furniture, etc.
• Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly
• Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage)
• Attend relevant community meetings to stay current with market happenings
• Send weekly update emails to tenants as well as monthly newsletters
• Coordinate and executed the tenant move-in, move-out program
• Maintain Social Media Accounts for the Building

OPERATIONAL MANAGEMENT:

• Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners
• Respond positively and promptly to all tenant requests; coordinating the appropriation action plan with management, engineering, janitorial, security, building staff
• Interface with tenants and vendors in daily operations of the building.
• Assist in preparing presentation materials for managers in preparation for tenant/client presentations
• Maintain lease and property files.
• Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and policies
• Provide accounts payable support which includes saving, coding invoices
• Support accounts receivable preparing bill backs.
• Compose and type all correspondence and memos, as directed.
• Assist with preparation of meetings. 
• Order and maintain adequate stock of office supplies.
• Oversee administration and monitoring of the building work order system.
• Support security administration.
• Additional duties or projects as assigned by the Property Manager.

POSITION REQUIREMENTS:

• Preferably a bachelor’s degree in Business Management, Event Management, Hospitality Focus
• Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable 
• Professional demeanor and appearance 
• Excellent people, customer service and communication skills 
• Flexible and adaptable to shifting priorities 
• Strong organizational skills and the ability to multi-task 
• Tech Savvy 
• Proficient in Microsoft Office Suite, Google Drive, Gmail, iOs technology 
• Ability to learn new tech programs quickly 
• Self-motivated 
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.