Website UX Testing Lead

We are seeking a Website UX Testing Lead to ensure redesigned websites are intuitive, accessible, and high-performing for all users. This role is ideal for someone passionate about user experience, accessibility, and data-driven quality assurance.

Key Responsibilities

• Usability & Performance Testing: Lead manual and automated testing to identify bugs, usability issues, and inconsistencies across devices and browsers.
• Accessibility Audits: Evaluate compliance with WCAG 2.1 standards and recommend improvements to support users with disabilities or low digital literacy.
• Documentation & Reporting: Create clear test plans, track issues, and present actionable findings to developers, content teams, and leadership.
• Cross-Functional Collaboration: Work closely with UX designers, developers, and content teams to integrate feedback and advocate for user-centered improvements.
• Continuous Improvement: Apply best practices and emerging tools to enhance testing processes and promote inclusive digital service delivery.

Preferred Experience

• Working with screen readers or assistive technologies
• Usability testing tools (e.g., Hotjar, Maze, Optimal Workshop)
• Basic HTML/CSS and CMS platforms (e.g., Drupal, WordPress)
• Bug tracking tools (e.g., SiteImprove, Jira, Trello)
• Analytics platforms (e.g., Google Analytics, Matomo)
• Government or public sector experience (preferred)

Required Skills

• Strong understanding of website testing and QA methodologies
• Knowledge of accessibility standards and usability best practices
• Familiarity with CMS structures and user behavior patterns
• Excellent problem-solving and critical thinking
• Clear written and visual communication
• Ability to manage time and prioritize tasks
• Empathy for users with diverse needs and backgrounds

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.