Operations Manager

Direct Hire; up to $105K plus bonus

Kansas City, MO 64105

The Operations Manager will oversee the performance of a third-party labor contract and other vendors responsible for all maintenance and preventative maintenance services across a large property portfolio. This role will manage building-related projects, serve as a key resource for troubleshooting complex maintenance issues, and ensure compliance established policies and procedures. The Operations Manager will maintain contracts for essential maintenance services, identify process improvement opportunities and develop and implement new procedures as needed to drive operational excellence.

Key Responsibilities:

Third-Party Contract Oversight:

·        Monitor the performance of third-party engineers and other vendors performing maintenance and presentative maintenance across the property portfolio.

·        Ensure adherence to service level agreements, policies and processes by contracted engineers and vendors.

·        Conduct regular performance reviews and audits of the third – party labor contract providing feedback and enforcing accountability.

Project Management:

·        Lead and coordinate building-related maintenance and improvement projects, ensuring timely completion and alignment with budgetary constraints.

·        Work with internal teams and third-party engineers to scope, plan, and execute project efficiently.

·        Monitor project progress and resolve issues or delays effectively.

Facility Maintenance Support:

·        Serve as a key resource for the facility management team in troubleshooting and resolving complex building maintenance issues.

·        Provide technical expertise and recommendations to improve operational efficiency and minimize downtime.

·        Collaborate with the facility management ream to implement preventative measures and address recurring maintenance challenges.

Contracts and Vendor Management:

·        Maintain and manage contracts for critical maintenance services, ensuring high-quality service delivery.

·        Negotiate contracts and service agreements, ensuring cost-effectiveness and compliance with organizational goals.

·        Establish and maintain relationships with vendors, ensuring prompt resolution of service issues.

Policy and Process Development:

·        Ensure that the contracted engineering team consistently follows all maintenance policies, procedures, and processes.

·        Evaluate existing procedures and identify areas for improvement or streamlining.

·        Develop, document, and implement new processes or procedures as required to enhance operational efficiency and compliance.

Compliance and Reporting:

·        Ensure compliance with safety regulations, building codes, and organizational standards.

·        Maintain accurate records of maintenance activities, contracts, and projects for audit and reporting purposes.

·        Provide regular updates to leadership on contract performance, project status and maintenance outcomes.

Stakeholder Collaboration:

·        Act as a liaison between service providers and leadership and other departments ensuring effective communication and alignment.

·        Respond to tenant and stakeholder’s inquiries, ensuring elevated levels of service and satisfaction.

·        Collaborate with vendors and service providers to ensure optimal performance and value.

Qualifications and Skills:

·        Education or experience in building management and operations.

·        Experience in managing a data center and critical equipment is highly preferred.

·        Experience managing large property portfolios is highly preferred.

·        Availability to travel – Approximately 20%

·        Technical Knowledge: Strong understanding of building operations management best practices, building systems and maintenance protocols.

·        Familiarity with regulatory compliance, safety standards and property management technology

·        Ability to analyze operational data, identify trends and implement strategic solutions.

·        Strong project management skills with the ability to manage multiple priorities effectively.

·        Exceptional written and verbal communication abilities, with the capacity to influence and collaborate with diverse stakeholders.

·        Adept at conflict resolution and problem-solving.

May be eligible for paid sick leave and/or paid time off in accordance with applicable state and/or local law

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