High school diploma or equivalent

• Valid driver’s license and reliable transportation

• Leadership and Team Building skills

Special Licenses or Certificates Required: A/C Certification II or Universal, CAMT (Florida requirement)

Essential functions include (but are not limited to):

• Supervises maintenance staff and ensures all areas of the community are maintained

• Leads the maintenance team by example

• Monitors, supports and improves team performance by assisting with skill development and knowledge

• Works with Community Director in managing community budget and expenditures in all areas of maintenance

• Maintains proper inventory levels and orders supplies as needed with Community Director’s approval

• Conducts or assists with monthly safety meeting and completion of hazardous equipment safety checklist

• Works hands-on as required or directed by Community Director to ensure market-ready, occupied and preventive maintenance is performed on a timely basis and to ensure preventive maintenance schedules are followed

• Tracks, monitors, and follows up on resident work orders and schedules work

• Responds to emergency calls thru Indatus Call Monitoring service per policy

• Participates in an ongoing community improvement plan and preventive maintenance program

• Inspects and completes apartment walk through check list on all vacant units

• Obtains bids and interacts with contractors and is knowledgeable of competitive pricing of supplies

• Completes required service requests within 24 hours and ensures service requests are closed in Yardi in a timely manner

• Adheres to and complies with company safety policies and rules and OSHA safety standards that are applicable for the safe performance of the jobs

• Implements and supervises training program for the use of safety equipment in keeping with SDS

• Assists Team in achieving positive SatisFacts reports by providing professional and courteous customer service.

• Assists with resident functions as required

• Maintains courteous and helpful demeanor with resident, prospective residents, co-workers, vendors, etc.

• Works on-call, overtime, weekends, holiday and evening work as required

• Must have mode of communication in which to be contacted at home and to respond in cases of emergency

• Complies with all policies as outlined in the Operations Manual

• Adheres to company key procedures

• Maintains and ensures a clean and orderly shop

• Performs other duties as assigned by Community Director

Rev 03/2020

Service Manager Page 2

• Complies with all policies as outlined in the operations manual

• Adheres to company key policies

• Maintains a clean and orderly shop