Technical Support Analyst I

Essential Duties

·        Provide Level I support remotely via phone, remote tools, or onsite as needed.

·        Troubleshoot software and hardware failures.

·        Set up Microsoft Surface and Dell laptop units.

·        Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.

·        Load software packages such as networking components, operating systems, and office applications.

·        Prioritize and work on service desk tickets in the internal ticketing system.

·        Responsible for being part of an ongoing call call after-hours on-call rotation.

Other Duties

Performs any other related duties assigned by the IT Manager of Services & Support.

Basic Qualifications:

·        High School Diploma, GED, equivalent certification, or military experience

·        At least 1 year of IT support experience (Technical or Desktop support)

·        Fluent in English

Preferred Qualifications:

·        Strong troubleshooting and support skills (Real-world IT, Desktop & Laptop support experience required!)

·        Strong verbal communication skills

·        Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)

·        Experience with installing and troubleshooting Microsoft Office products

·        Microsoft Surface line and Dell line experience preferred

·        Needs a thorough understanding of Windows 11

Technologies

·        Microsoft Surface line

·        Dell Laptops

·        Microsoft Windows 11

·        Microsoft O365

·        Microsoft Teams Cloud Voice

·        Adobe Acrobat DC Standard & Professional

Microsoft Defender 365